Section 01
Overview
This Cancellation and Refund Policy applies to AMR Softec services including website development, web design, software development, CRM, ERP, portals, automation, SEO, consulting, maintenance, and related digital services.
Because our services involve planning, research, design, development, communication, resource allocation, and custom work, refunds are assessed based on the stage of work completed and the terms agreed in the proposal or invoice.
Section 02
Project Cancellation by Client
The client may request cancellation of a project by sending written confirmation to AMR Softec. Cancellation is effective only after AMR Softec acknowledges the request.
Payments already made for completed work, approved milestones, project initiation, planning, research, design, development, meetings, communication, and resource allocation are non-refundable.
Section 03
Advance Payments and Milestones
Advance payments are collected to reserve project resources, begin discovery, plan the work, allocate the team, and start execution. Advance payments are generally non-refundable once work has started.
Milestone payments are linked to completed or ongoing project stages. Once a milestone has been delivered, shared, approved, or substantially completed, the related payment is non-refundable.
Section 04
Refund Eligibility
A refund may be considered only in limited cases where payment has been made but work has not started or no project resources have been allocated.
- Refund eligibility depends on the project stage, work completed, resources used, and written agreement between the client and AMR Softec.
- Any approved refund will be calculated after deducting completed work, administrative effort, payment gateway charges, bank fees, taxes, and third-party costs.
- Refunds are not available for delays caused by the client, delayed feedback, delayed content, delayed approvals, or scope changes.
Section 05
Non-Refundable Services and Costs
- Domain names, hosting, SSL certificates, paid plugins, scripts, APIs, licenses, subscriptions, software, stock assets, and third-party services.
- Consulting, audits, strategy sessions, planning, research, documentation, meetings, training, and technical support already provided.
- Design concepts, UI/UX work, development work, content structure, SEO setup, configuration, testing, deployment, and maintenance work already completed.
- Emergency support, urgent fixes, malware cleanup, server recovery, migration, performance optimization, or troubleshooting services once started.
Section 06
Cancellation by AMR Softec
AMR Softec may cancel or pause a project if the client violates agreed terms, delays required input for an extended period, fails to make payments, requests illegal or unethical work, or creates conditions that prevent proper delivery.
If AMR Softec cancels a project for reasons not caused by the client, any refund, if applicable, will be calculated after deducting completed work and costs already incurred.
Section 07
Client Delays and Inactive Projects
If the client does not provide content, feedback, approvals, access, or payments on time, the project timeline may be extended and the project may be paused.
If a project remains inactive due to client delay for an extended period, AMR Softec may mark completed work as delivered, revise the timeline, revise pricing, or close the project. Payments made for completed or reserved work will not be refundable.
Section 08
Scope Changes
Changes requested after project approval may require additional cost and timeline revision. A cancellation request after scope changes, redesign requests, or new feature requests does not make completed work refundable.
If the client chooses not to continue after receiving revised cost or timeline for additional scope, AMR Softec may close the project after billing for work completed up to that stage.
Section 09
Refund Process
All refund requests must be sent in writing with project details, invoice details, payment proof, and reason for the request.
- AMR Softec will review the request, project status, completed work, and applicable deductions.
- If approved, refunds will be processed through a suitable payment method within a reasonable business timeframe.
- Bank charges, payment gateway fees, currency conversion fees, taxes, and third-party costs may be deducted from the refund amount.
Section 10
Policy Questions
For cancellation or refund questions, please contact AMR Softec with your project name, invoice number, payment details, and a clear description of your request.